Imunify agent is not running (Imunify360)

[Akash Gorane]

Having the Imunify service installed, you may come across the situation when the message "Imunify agent is not running" is displayed when you try to access the Dashboard:

Error screenshot: https://prnt.sc/TKJ16ed-GePD

Steps to resolve the issue:
- Check the service status: service imunify360 status (If service is stopped then 'start the service using 'service imunify360 start')
- If everything is normal then restart the service: service imunify360 restart and then check Imunify360 in WHM interface again:

If issue remains the same, then rebuilding the Imunify360 files will be necessary. Stop the Imunify360 service, move aside one of its directories, and then start the service back up:

# service imunify360 stop
# mv -v /var/imunify360/files /var/imunify360/files_backup
# service imunify360 start

If issue remains the same then you will need to check the folder permission of 'files' folder which is located under: /var/imunify360

This folder (files) must need to set as: 0775

# cd /var/imunify360
# chmod 0775 files
# chown root.root files

Once you updated the folder permission, please restart the Imunify360 service using 'service imunify360 restart' command and then check WHM - Imunify360 interface again. This will surely resolve the issue and Imunify360.

You can check the logs of 'Imunify360' service under: /var/log/imunify360/error.log